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Transform your AI initiatives with the FayAi team
Strategic partnerships, press, course questions, or corporate plans — we're ready to reply within 24 business hours.
Dedicated team
Hands-on support from first contact to onboarding
ricardofaya@gmail.com
Reply within 1 business day
WhatsApp Business
+55 21 97176-3780
Support from 9 a.m. to 6 p.m. (BRT)
In-person studio
Rua Sebastião de Aquino, 11, 207
Visits by appointment
What happens after you send it
The people answering here are the FayAI team, not a triage bot. To make the first reply useful, it helps to know how support works.
The real response time
Up to 24 working hours for messages sent Monday to Friday. Anything arriving over the weekend joins the queue on Monday morning — and is still answered by a person, not an autoresponder.
What to write to speed things up
Say what you have already tried, what your deadline is and what outcome you need. For account or purchase matters, include your registered email: without it the first reply becomes a request for information and your wait doubles.
Student questions have a shorter path
If your question is about access, certificates, passwords or a specific course, the Help Center solves the common cases immediately — which leaves email support free for what genuinely needs a human.
Companies and partnerships
Private cohorts, in-house training, consulting and press all come through this same form. Describe the size of the team and the problem to solve; the proposal comes back with scope and price, not with a meeting booked blind.