Privacy Policy and data protection

FayAi values your privacy. This policy describes how we collect, use and protect your personal data in compliance with applicable data protection laws.

1. Data We Collect

We collect data you provide directly (name, email, payment data), usage data (pages visited, course progress), technical data (IP, browser, device) and cookies to improve your experience.

2. How We Use Your Data

We use your data to provide and improve our services, process payments, send relevant communications, personalize your experience, prevent fraud and comply with legal obligations.

3. Legal Basis

Data processing is carried out based on the consent of the holder, contract execution, compliance with legal obligation or legitimate interest, as applicable to each situation.

4. Data Sharing

We do not sell your data. We only share with payment processors, infrastructure providers, analytics tools and when required by law. All partners follow adequate security standards.

5. Your Rights

You have the right to: access your data, correct incomplete data, request anonymization or deletion, revoke consent, request portability and obtain information about sharing. To exercise these rights, contact us.

6. Security

We implement technical and organizational measures to protect your data, including encryption, access controls, monitoring and regular backups.

7. Data Retention

We keep your data while your account is active or as necessary to comply with legal obligations. After account deletion, data is removed within 30 days, except when required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the platform, remember your preferences, analyze site traffic and personalize content. You can manage your cookie preferences through your browser settings. By continuing to use our site, you consent to the use of cookies as described in this policy.

9. Social Media Data Access (Facebook/Instagram)

Our Ultimate Social Suite (USS) feature allows you to connect your Facebook and Instagram accounts to the FayAi platform for social media management. When you authorize this connection, we may access your public profile information, pages you manage, post metrics and engagement data. This data is used exclusively to provide social media management and analytics features within the platform. You can revoke this access at any time by disconnecting your account in the platform settings or by removing the FayAi app in your Facebook/Instagram settings. When you revoke access, your social media data is deleted from our servers within 30 days.

10. Data Protection Officer (DPO) Contact

For privacy questions, data rights requests, or inquiries related to social media data, contact our Data Protection Officer: Email: fayai.com.br@gmail.com Company: FayAI (fayai.com.br) Location: Rio de Janeiro, Brazil For Facebook/Instagram data deletion, you can also request it directly through the Facebook app settings, and you will receive a deletion confirmation.